pakrum Privacy Policy – How We Handle Your Personal Data

pakrum ("we", "us", "our", "pakrum") is committed to protecting the privacy and personal data of all users of the pakrum platform, accessible at pakrum.com (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information provided by or collected from users ("you", "Player", "User") in the course of using the pakrum Services.

By registering an account, depositing funds, placing bets, or otherwise using the pakrum platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the pakrum platform.

This Privacy Policy should be read in conjunction with the pakrum Terms & Conditions. Defined terms used in this Privacy Policy have the same meanings as in the Terms & Conditions unless otherwise specified.

pakrum collects the following categories of personal data from users of the Platform:

Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification number (such as Pakistani CNIC number). This data is collected during account registration and KYC (Know Your Customer) verification.

Contact Data: Email address, mobile telephone number, and residential address. This data is required for account communication, security verification, and KYC compliance.

Financial Data: Payment method details including bank account numbers, JazzCash or Easypaisa mobile wallet identifiers, card details (where card payments are used), and transaction history on the pakrum platform. Full card numbers are never stored by pakrum; payment processing is handled via PCI-DSS compliant third-party processors.

Technical Data: IP address, browser type and version, device type and identifier, operating system, time zone, and referring URL. This data is collected automatically when you access the pakrum platform.

Usage Data: Information about how you use the pakrum platform, including games played, betting history, session duration, page views, and navigation paths within the Platform.

Verification Data: Copies of identity documents (such as CNIC, passport), proof of address, and payment method verification documents submitted during the KYC process.

Communications Data: Records of correspondence between you and pakrum's customer support team, including live chat transcripts and email exchanges.

pakrum collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions
• Automated collection: Technical and usage data collected automatically through cookies, web server logs, and similar tracking technologies when you access or use the pakrum Platform
• Third-party sources: Identity verification and fraud screening data from approved KYC and anti-money laundering service providers; payment data from payment processors; device fingerprinting data from fraud prevention partners
• Publicly available sources: Publicly available databases used for identity verification, sanctions screening, and politically exposed person (PEP) checks in accordance with our anti-money laundering obligations

pakrum processes your personal data for the following purposes:

• Account management: To register and maintain your pakrum account, verify your identity, and authenticate your logins
• Service delivery: To provide access to casino games, sports betting markets, live casino, payment processing and all other pakrum Services
• KYC and compliance: To verify your identity and age (18+), conduct anti-money laundering checks, screen against sanctions lists, and comply with all applicable regulatory and licensing obligations
• Payments: To process deposits, withdrawals, and refunds in PKR via JazzCash, Easypaisa, bank transfers, cards, and cryptocurrency
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other unlawful conduct on the pakrum Platform
• Responsible gaming: To monitor gaming behaviour, identify patterns indicative of problem gambling, apply player-requested limits, and enforce self-exclusion requests
• Marketing: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where permitted under applicable law. You may withdraw consent at any time via your account settings
• Analytics and improvement: To analyse usage patterns, improve Platform features, and optimise the user experience for Pakistani players
• Legal obligations: To comply with legal and regulatory requirements applicable to pakrum's international gaming licence and operations

pakrum processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pakrum (i.e., to operate your account and deliver the Services)
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, anti-money laundering, responsible gaming, and licensing requirements
• Legitimate interests: Processing for fraud prevention, security, platform improvement, and internal analytics, where such interests are not overridden by your fundamental rights
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent

pakrum does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Service providers: Third-party vendors who process data on our behalf under strict data processing agreements, including payment processors (JazzCash, Easypaisa, card processors), KYC verification providers, fraud screening services, IT infrastructure providers, and customer support platform operators
• Game providers: Where necessary for the technical operation of games provided by third-party game suppliers integrated into the pakrum Platform
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory demand from a competent authority under the terms of pakrum's gaming licence
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of pakrum's assets, your data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections
• Fraud prevention networks: Where required to report or investigate suspected fraud, money laundering, or other criminal activity

All third parties with whom pakrum shares personal data are required to process such data only in accordance with pakrum's instructions and applicable data protection law.

pakrum retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account's active status and for such additional periods as are required to comply with legal and regulatory obligations.

In accordance with standard online gaming licensing requirements, transaction records, KYC documents, and account information are typically retained for a minimum of five (5) years following account closure or the last transaction on the account, whichever is later. This retention is necessary to comply with anti-money laundering regulations and gaming licence conditions.

Where personal data is no longer required and no legal obligation requires its retention, pakrum will securely delete or anonymise such data in accordance with our data deletion procedures.

pakrum implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place at pakrum include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pakrum Platform
• PCI-DSS compliant payment processing – full card numbers are never stored on pakrum servers
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the pakrum Platform
• Encrypted storage of sensitive personal data and documents at rest
• Multi-factor authentication options available for player account access

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. If you become aware of any security vulnerability or unauthorised access relating to your pakrum account, please contact our support team immediately.

pakrum uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated information about how players use the pakrum Platform, enabling us to improve features and performance. Data collected is anonymised where possible.
• Fraud prevention cookies: Used to assist in identifying and preventing fraudulent account activity and unauthorised logins.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pakrum Platform. By continuing to use the Platform after being informed of our cookie practices, you consent to the use of cookies as described above.

Subject to applicable law and regulatory requirements, you have the following rights in relation to your personal data held by pakrum:

• Right of access: You may request a copy of the personal data pakrum holds about you
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you
• Right to erasure: In certain circumstances you may request deletion of your personal data, subject to pakrum's legal and regulatory data retention obligations
• Right to restrict processing: You may request that pakrum restricts the processing of your personal data in certain defined circumstances
• Right to object: You may object to processing of your personal data where pakrum relies on legitimate interests as the legal basis, and to direct marketing processing at any time
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time via your account settings without affecting the lawfulness of prior processing

To exercise any of these rights, please contact pakrum's support team. pakrum will respond to requests within a reasonable period, typically 30 days, and may request verification of your identity before processing your request.

The pakrum Platform is strictly for adults aged 18 years and over. pakrum does not knowingly collect or process personal data from individuals under the age of 18. If pakrum becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the relevant account will be closed.

Parents and guardians are responsible for preventing minors from accessing the pakrum platform. If you believe a minor has registered an account or provided personal data to pakrum, please contact our support team immediately so that appropriate action can be taken.

pakrum operates under an international gaming licence and may transfer your personal data to and process it in countries outside Pakistan. Where such transfers occur, pakrum takes steps to ensure that adequate safeguards are in place to protect your personal data, including the use of standard contractual clauses or equivalent transfer mechanisms recognised under applicable data protection law.

By using the pakrum Platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan as described in this Privacy Policy, subject to the protections described herein.

pakrum reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be notified to registered players via email or via an in-platform notification prior to taking effect.

The most current version of this Privacy Policy is always available on this page. The date at the top of this page indicates when the Privacy Policy was last updated. Your continued use of the pakrum Platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pakrum, please contact our support team. All privacy-related enquiries are handled with strict confidentiality.

📧 Email: [email protected]

Our English-language support team is available 24 hours a day, 7 days a week via live chat on the pakrum Platform and via email. We aim to respond to all data-related enquiries within 30 days. Please include your registered username and a clear description of your request to enable us to process your enquiry efficiently.